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Welcome to Benji Bananas official fan products store!

Frequently Asked Questions

Do you deliver to my country?

We deliver worldwide.

How much it costs to ship to my country?

Our standard shipments are 5,50€ to every country.

How do I know that my order has been successful/ shipped out?

You will receive order confirmation once we have received your order. Shipping confirmation will be sent to your email once items have been shipped.

Can I track my order online? / How can I track my order?

You can track your order from here: http://www.track-trace.com/post

You can find your tracking number from the Shipment confirmation which will be sent to your email as the order has been shipped.

How long is the delivery time?

Normally the delivery time is around 5-7 working days depending on your country of origin. Sometimes deliveries can take up to 20 days for more distant locations. Please do not contacts us before this period has passed. Kindly note that these Estimated Delivery Dates are estimates only, and are not guaranteed.

What if the estimated delivery date has passed and I still don't have my order?

Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. There are many factors that can affect the delivery of your order. If the shipping method of your order provides tracking you can track the location of your order by using the tracking number that was included in the shipping confirmation email that you have received.

Can I return my order?

Yes, our products can be returned within 14 days from delivery. 

You have a right to cancel your order but you must give us a written notice first so we can send you return instructions. Notice of contract cancellation must be given by email to: benjibananas@popappstore.com

Please include the following information in your message when contacting us:

- Your name
- Order number
- Name and amount of the products you wish to return
- The reason why you want to return the products (wrong size, faulty product.. etc.) 

We will issue you with a full refund including the shipping costs when we have received the items. Items can be returned within 14 days after receiving them. All items must be returned unused and in their original condition. Return shipping will be at you own cost. Please note that Your order will be invoiced in USD/EUR. When payment is made in another currency, we will use mid-rate of exchange in all transactions. We cannot take responsibility for currency fluctuations in either direction even in the case of returns or exchanges.

Proceeding to Checkout with my iDevice results in a certificate error/prompt

When visiting benjibananas.popappstore.com with your iDevice's Safari browser (iPhone, iPad, iPod Touch) you might have encountered a certificate error prompt when trying to enter the Checkout page. The reason for the prompt is that our SSL certificate provider godaddy.com's server certificates are signed by an intermediate certificate which is not trusted by any iDevice by default, unlike most other devices and browsers. This is nothing to worry about. Click the "Continue" button to proceed normally with the checkout process. 

I did not find an answer to my question here, how can I contact you?

Please click here to contact us